Refund & Cancellation Policy

1. Nature of our service

MyKhatuTrip ("we", "us", "the Platform") operates mykhatutrip.com, an online listing and booking-facilitation platform that connects travellers with independent hotels, dharamshalas, taxi operators, tour operators and restaurants in and around Khatu Shyam Ji, Rajasthan. Everything we sell on the Platform - listing plans, featured placement and other promotional services - is a digital service that is delivered and consumed electronically the moment it is activated.

2. No refunds on digital services

Because our services are digital in nature and cannot be "returned" once delivered, all payments made to MyKhatuTrip are final and non-refundable. This includes, without limitation:

• Vendor listing plan fees (all durations), once the listing has been submitted for review or approved;
• Featured placement, promotional or advertising charges;
• Any other subscription, service or facilitation fee paid to the Platform.

No refund, credit or adjustment will be given for change of mind, non-use or partial use of a plan, dissatisfaction with leads or booking volume, removal or suspension of a listing for violation of our terms, or temporary unavailability of the website.

3. Booking payments go directly to the service provider

MyKhatuTrip does not collect room rent, taxi fares, tour charges or booking tokens on its own account. Any token / advance you pay to confirm a booking is paid directly to the hotel, taxi or tour operator (for example to the owner's UPI ID), and the balance is paid at the property or to the driver. We are not a party to that payment.

To keep things fair and predictable, bookings made through the Platform follow the standard cancellation & refund schedule set out in section 4 below, which applies to the token amount. Our team helps coordinate an eligible refund with the property, but as the token is held by the provider (not by us), the actual refund is paid out by that provider and the balance amount remains a matter between you and them.

4. Booking cancellation & refund schedule

Booking requests that have not yet been confirmed may be cancelled at any time at no cost. Once a booking is confirmed with a token, the following standard schedule applies to the token amount you paid, based on how far ahead of the service / check-in date you cancel:

• 48 or more hours before service / check-in - full refund of the token, minus a 5% processing fee (95% refunded).
• Within 48 hours of service / check-in, or a no-show - the token is non-refundable.

To cancel, tell us or the property as early as you can. Eligible refunds can be claimed from your My Bookings page after cancelling; our team then coordinates with the property, which processes the refund to your original payment method, typically within 48 hours.

5. If the hotel cancels

If a property cancels your confirmed booking, you are entitled to a 100% refund of the token, or - if you prefer - a shift to an equivalent or better property at no extra cost, subject to availability. The choice is yours.

6. One free reschedule

As a one-time goodwill gesture, you may reschedule a confirmed booking once, free of charge, to alternative dates (subject to availability and any difference in room tariff), provided you request it at least 48 hours before check-in. Further changes are treated as a fresh cancellation under the schedule above.

7. Duplicate or erroneous payments

If you believe you were charged twice for the same Platform service, or an obviously erroneous amount was charged due to a technical fault on our side, write to bookings@mykhatutrip.com within 7 days of the transaction with the transaction reference. Genuine duplicate payments verified by us will be reversed to the original payment method. This is the only circumstance in which the Platform issues a refund.

8. Chargebacks

Initiating a chargeback or payment dispute for a service that was duly delivered, instead of contacting us first, will be treated as a breach of our Terms & Conditions and may result in suspension of your account and listings. We reserve the right to contest such disputes with proof of delivery of the service.

9. Changes to this policy

We may update this policy from time to time. The version published on this page at the time of your payment applies to that payment. Continued use of the Platform after an update constitutes acceptance of the revised policy.

10. Contact

Questions about this policy: MyKhatuTrip, SH 37, Mundru, Near Mundru Dungri, Rajasthan 332712 · bookings@mykhatutrip.com · +91 85290 98951

MyKhatuTrip is a product of Manoj Saini Venture Private Limited. For legal concerns, please contact us first at hello@manojventure.com before initiating any proceedings, so we can resolve the matter directly.

Also see our Terms & Conditions, Disclaimer and Privacy Policy.